MTP22 Beyond the Wrench: Plumbing Sales & Service Excellence

Designed to elevate both technical and interpersonal skills, this course focuses on delivering exceptional service while effectively identifying and meeting customer needs. Students will learn strategies for building trust, communicating solutions, and presenting service options in a professional and ethical manner. The curriculum emphasizes the balance between customer advocacy and company profitability, ensuring graduates can confidently recommend upgrades, add-ons, and preventative maintenance while preserving the homeowner’s trust.

Date: Monday, September 29, 2025
Time: 3:00 pm- 6:00 pm
Credits: 3 Continuing Education Credits
Cost: Member-$99.00 Nonmember-$129.00
Instructor: Chad Librizzi, Technical Instructor, Program Chairman
Qualifies for: MTCAZ PLUMBING TECHNICIAN – RESIDENTIAL AND LIGHT COMMERCIAL CERTIFICATE PROGRAM