This interactive seminar will help the service technician and installer understand the importance of Great Customer Service and how to deliver it on every service call. Attendees will learn techniques on when to provide additional customer service, how to work in maintenance agreements, service contracts, and how to close the sale. Learn from your diagnostics when to service and when to sell. Give your Customers more than the “take it or leave it” option. Learn how to work in the customer's and your company’s best interest to close more deals. This interactive and role-playing seminar is designed to help you deliver Quality Service at each & every call.

Date: Wednesday, October 15, 2025
Time: 3:00 pm-6:00 pm
Credits: 3 Continuing Education Credits
Cost: Member $118 Non-Member $148 SRP Trade Ally $108
Instructor: Linc Miller, Sandler Training
QUALIFIES FOR: SRP/MTCAZ MASTER HVACR RESIDENTIAL AND COMMERCIAL CERTIFICATE PROGRAM; APS REBATE PROGRAM; NATE CEH